vx99's Privacy Policy

1. Introduction

vx99 is a trusted online gaming platform that provides cricket betting, live casino, and slot gaming services for users in Bangladesh. We believe that every user's privacy is a fundamental right. Based on that belief, vx99 manages your information with the utmost care.

This policy explains what types of information vx99 collects, why it is collected, how it is stored and kept secure, and what rights you have. This policy applies to all services, features, and operations of the website https://vx99.mom.

If you disagree with any part of this policy, please contact us before using our services or refrain from using the platform. For any questions, contact our support team.

2. Information We Collect

vx99 collects only the information necessary to operate our services, ensure security, and provide you with the best experience. We collect two types of information:

2.1 Information You Provide Directly

When you create an account on our platform or use our services, you may be required to provide the following information:

• Full name and username
• Date of birth (for age verification — services are provided only to those aged 21 or above)
• Email address and mobile number
• Payment information required for financial transactions (bKash, Nagad, Rocket, Upay, or bank account details)
• Identity verification documents (national identity card or passport information)
• Information provided when contacting our support team

2.2 Automatically Collected Information

When you visit or use the vx99 platform, some information is collected automatically:

• IP address and device identification information
• Browser type, version, and device type
• Pages visited, duration, and navigation patterns
• Information obtained from cookies and similar tracking technologies
• Gaming activity and transaction history
• Session data and log files

3. Purpose of Using Information

vx99 uses your information only for the following legitimate purposes:

• Account creation, management, and verification
• Processing deposits, withdrawals, and other financial transactions
• Fraud prevention and ensuring platform security
• Implementing responsible gaming policies and age verification
• Providing customer service and technical support
• Improving platform functionality and enhancing service quality
• Fulfilling legal obligations and complying with regulatory requirements
• Providing personalized experiences and relevant offers with your consent

vx99 never sells your personal information to third parties. We always maintain transparency when sharing information with third parties.

4. Sharing Information with Third Parties

We may share only the necessary information with third parties in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third parties to provide specific services such as payment processing (bKash, Nagad, Rocket, Upay, bank transfer), technical infrastructure, and customer support. Only the information that is essential for those partners to operate their own services is shared with them.

4.2 Legal Obligations

In the event of a court order, government directive, or legal requirement, we may be obligated to share information with the relevant authorities. In such circumstances, vx99 provides only the minimum information necessary to fulfill the legal requirement.

4.3 Fraud Prevention

To ensure platform security and prevent fraudulent activity, we may share information with specialized security services. This information is used solely for security analysis.

5. Cookies and Tracking Technologies

The vx99 website uses cookies and similar technologies. Cookies are small text files stored on your device that help the website remember your preferences and usage patterns.

5.1 Essential Cookies

These cookies are essential for the basic functioning of the website. They are used to maintain login sessions, carry out security verification, and process financial transactions. Without them, the platform will not be able to function properly.

5.2 Analytics Cookies

Analytics cookies are used to analyze website usage and improve service quality. This information is stored in aggregate and anonymous form.

You can control or disable cookies by changing your browser settings. However, please note that disabling certain cookies may limit some functionality of the platform.

6. Data Storage and Security

vx99 has implemented industry-standard technical and organizational measures to keep your information secure:

• SSL (Secure Sockets Layer) encryption — ensures maximum protection during data transfer
• End-to-end encryption — sensitive financial information stored with full protection
• Regular security audits and vulnerability testing
• Restricted access controls — only authorized personnel have access to the information they need
• Data stored in secure data centers
• Two-factor authentication for account protection

While we take the highest security measures, no digital system is entirely free of risk. Keeping your account password and login information confidential is your own responsibility. If you notice any unusual activity, notify our support team immediately.

6.1 Data Retention Period

vx99 retains your information for as long as necessary: to provide services while your account is active, and for a specified period after account closure to fulfill legal and regulatory requirements. Once this period ends, the information is securely deleted or anonymized.

7. Your Rights

As a user of the vx99 platform, you have the following rights:

7.1 Right to Access

You can find out at any time what information vx99 holds about you. Contact our support team to receive a copy of this information.

7.2 Right to Rectification

If there are any errors or inaccuracies in your information, contact us and we will make corrections as quickly as possible. Maintaining accurate information is also important for our own interests.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, information related to legal obligations or ongoing transactions may not be immediately deletable.

7.4 Right to Object to Processing

You may object to the processing of your information for marketing or non-essential purposes. We will take action promptly upon receiving your request.

7.5 Right to Data Portability

You may request your information in a commonly usable format. To exercise this right, contact our support team.

8. Protection of Minors' Information

vx99 provides services only to those aged 21 or above. We never knowingly collect personal information from minors under any circumstances.

Age is verified at the time of account creation. If we find evidence that a minor's information has been collected, we will immediately close that account and delete the associated information.

If parents believe their child's information is held by us, please contact [email protected] immediately.

9. International Data Transfers

vx99's servers and data processing operations may be conducted in various regions. Regardless of the country to which your information is transferred, we ensure that the same standard of protection described in this privacy policy is maintained everywhere.

For any international data transfer, we comply with applicable laws and regulations and ensure the protection of your information.

10. Third-Party Websites and Links

The vx99 platform may occasionally reference third-party services or technologies. These third parties have their own privacy policies, and vx99 is not responsible for their information collection and usage practices.

Game software providers such as Pragmatic Play, Evolution Gaming, Spribe, and others operate under their own terms of service and privacy policies. It is recommended to read the relevant policies before using their platforms.

11. Policy Changes and Updates

vx99 may update this privacy policy from time to time. For significant changes, we will notify you in the following ways:

• By publishing a notice on the website
• By sending a message to your registered email address
• By updating the "Last Updated" date on this page

Continued use of the platform after the updated policy is published will be taken as your acceptance of the new policy. It is therefore recommended to review this page periodically.

12. Contact and Complaints

If you have any questions, concerns, or complaints regarding this privacy policy, please contact our support team. vx99 provides support in Bengali and English via 24/7 live chat and email.

• 24/7 Live Chat: connect directly from any page on the platform
• Email: [email protected]

We take every request seriously and respond as quickly as possible. Your privacy is very important to us and vx99 will always be here for you.